Terms and conditions for Follow Your Senses in Tuscany

The entity providing online payment services is Autopay S.A

Available forms of payment:

Credit cards:

  • Visa
  • Visa Electron
  • Mastercard
  • MasterCardElectronic
  • Maestro

    • Return/Refund:

    1. Complaints If the purchased service does not meet your expectations or has defects, you have the right to file a complaint. To do this, please:

  • Send a complaint to the e-mail address: followyoursensesintuscany@gmail.com or by mail to the address: Ul.Nad Skawa 14, 34-200 Sucha B. Poland
  • In the complaint, please provide:
  • Name and surname
  • Contact details (e-mail address, phone number)
  • Order/workshop number
  • Description of the problem and date of its occurrence We consider complaints within 14 days of their receipt. We will inform you of the decision by e-mail or phone.

    • 2. Warranty regarding services

    If the service provided by us was performed contrary to the contract or has defects, you have the right to use the warranty. Under the warranty, you may request:

  • Correction of the service, if possible
  • Withdrawal from the contract - in the case of serious defects that prevent the proper use of the service.

    • Deadline for filing a complaint:

  • Complaints regarding the service performed can be filed within 14 days from the date of its performance. In the case of services that are performed continuously or repeatedly, this period is counted from the end of the service provision.

    • How to file a complaint?

    To file a complaint, please contact us:

  • E-mail: followyoursensesintuscany@gmail.com
  • Correspondence address: ul.Nad Skawa 14, 24-200 Sucha Beskidzka, Poland
  • Phone: +48 880-876-412

    • Please provide the following in your complaint:

  • Name and surname
  • Contact details
  • Description of the problem
  • Date of service

    • We will consider the complaint within 14 days of its receipt and inform you of our decision by e-mail or phone.

    We are not responsible for defects resulting from:

  • Improper use

    • 3. Service guarantee

    Our services are provided with due diligence and in accordance with the description included in the offer. However, if the service does not meet the terms of the contract, you can file a complaint under the warranty (described above).

    Some services may be covered by a quality guarantee, if such has been clearly stated in the offer. The terms of the guarantee may include, among others:

  • Repeated performance of the service in the event of detection of significant defects
  • Possibility of using additional support within a specified time
  • Other benefits specified individually as part of a specific service

    • Important: The lack of a guarantee for the service does not exclude or limit the consumer's rights resulting from the warranty.

    4. Withdrawal from the contract concerning services

    The right to withdraw from the contract concluded at a distance.

    In accordance with the Consumer Rights Act, in the case of contracts concluded at a distance (e.g. via the website followtuscany.com) you have the right to withdraw from the contract within 14 days without giving a reason.

    To exercise the right to withdraw from the contract, you must send a statement:

  • By e-mail: followyoursensesintuscany@gmail.com
  • By post: ul. Nad Skawa 14, 34-200 Sucha Beskidzka, Poland

    • Sample statement of withdrawal from the contract:

    [Date]

    [Consumer's name and surname]

    [Consumer's address]

    [Follow Tuscany]

    [Company address]

    Statement of withdrawal from the contract

    I hereby inform you of my withdrawal from the contract regarding the following service:

    [Description of the service]

    Date of conclusion of the contract: [date]

    Consumer's name and surname: [name and surname]

    [Consumer's signature] (only if the form is sent in paper form)

    After receiving the statement, the payment will be refunded within 14 days from the date of withdrawal from the contract.

    Exceptions to the right to withdraw from the contract

    The right to withdraw does not apply in the case of:

  • Services that have been fully performed with the express consent of the consumer, if before the commencement of the performance he was informed that he would lose the right to withdraw after the service was performed.
  • Services related to accommodation, transport, leisure, catering or cultural events, if the contract specifies a specific day or period of service provision.
  • Personalised services tailored to the individual needs of the customer, which cannot be reused.

    • In cases where the service has already been partially performed, a proportional reduction of the refund is possible in accordance with the value of the part of the service performed.

    hese provisions guarantee the transparency of the rules applicable on the followtuscany.com website and are consistent with the provisions of consumer law in Poland and the European Union.

    Contact Info

    Follow Your Senses K&D Lenart Spolka komandytowa

    Ul. Nad Skawa 14

    34-200 Sucha Beskidzka

    Polska

    NIP: 5521740593

    Regon: 540565014

    +48880876413

    +393455809974